What is the MOQ?
The minimum order quantity depends on the specific product you're interested in. Generally, our MOQ ranges from 100 to 1,000 units for products like high-speed hand dryers, sensor taps, and other washroom accessories.
Please get in touch with our sales team for details tailored to your needs.
What is your lead time?
Our typical lead time is between 4 to 6 weeks after confirming the order. However, the exact time may vary based on the product type and quantity. If you need faster delivery for items like touchless faucets or hand dryers, feel free to reach out—we’re happy to discuss expedited options.
What payment methods do you accept?
We accept several payment methods, including bank transfers, credit cards, and PayPal. The available payment options may depend on the order value and customer credit. For larger orders, we can discuss more flexible payment terms.
Do you offer product samples?
Yes, we provide samples for most of our products, such as high-performance hand dryers and automatic soap dispensers. Sample costs and shipping are typically covered by the customer, but we’ll deduct those costs from the final order if you proceed with a bulk purchase.
Do you offer OEM/ODM services?
Absolutely! We specialize in OEM/ODM services, including custom logos, packaging designs, and adjustments to products like sensor-based faucets or touchless hand dryers. Let us know your specific requirements, and we’ll work together to create the perfect solution.
What certifications or standards do TETCH hand dryers meet?
Our products, including hand dryers, touchless faucets, and soap dispensers, comply with various international standards, including CE, UL, GS, FCC, ROHS, IPX, UKCA, SEDEX and ISO systems.
What quality checks are performed before shipment?
Every batch undergoes a rigorous multi-stage inspection, covering aesthetic checks, functional performance, electrical safety, and critical component endurance.
We ensure that every unit delivered is ready for immediate project installation.
Do you provide spare parts and long-term technical support?
Yes, we offer spare parts and technical support for our hand dryers and washroom equipment solutions.
For long-term clients, we provide continuous after-sales service, ensuring the smooth operation of products like sensor taps, soap dispensers, and other automated hygiene systems.
