Quick Answer:
To refill a commercial paper towel dispenser without jams, check what kind of towels it takes, open the dispenser as instructed, and load the refill in the direction shown inside the unit or in its manual. Don’t overfill it. Close the cover and pull a few towels to make sure they feed smoothly. TETCH makes commercial washroom dispensers, and choosing the right refill for each model helps keep busy restrooms ready for use.
A dispenser that jams can slow down staff and leave visitors without paper when they need it. The fix is often simple: use the right towel, load it the right way, and check that it feeds before walking away. This guide covers the basics for roll, center-pull, and folded towel dispensers, plus what to do when paper catches or comes out two sheets at a time.
What kind of paper towel dispenser do you have?
Before opening the dispenser, look for a model label, a loading picture inside the cover, or instructions from the supplier. The dispenser type tells you which paper to use.
- Roll dispensers use a roll that feeds through an opening or cutting edge.
- Center-pull dispensers feed paper from the middle of a roll or bundle.
- Folded paper towel dispensers hold a stack of folded towels and release them through a narrow opening.
Folded towels come in different folds, such as C-fold and multifold. They may look similar in a carton, but the stack can feed differently. Check the dispenser label or product instructions before ordering refills. If you manage several locations, write down each dispenser model and the towel type it takes so staff can reorder with confidence.
How do you load paper towels the right way?
Follow the picture or instructions for your dispenser. There isn’t one loading direction that works for every model. A roll may unwind from the front or the back, while folded towels need to sit neatly in the holder so the next sheet can pull through.
Use this simple routine:
- Get the right refill. Check the package for the towel type and size that match your dispenser.
- Open the unit as shown. Use its key or opening method. Don’t force the cover or latch.
- Remove the empty roll or stack. Clear loose scraps that are easy to reach. Don’t take apart the dispenser.
- Place the new towels as shown. Keep the roll or folded stack neat and aligned. Don’t squeeze in extra towels if the stack is already full.
- Close the cover and test it. Pull a few towels. They should come out without tearing, catching, or bringing several sheets along at once.
If the cover won’t close easily, or the first towel gets stuck, open the dispenser again and check the refill and its position. Forcing the door can damage the unit or make the jam worse.
Why does a paper towel dispenser jam?
Most refill problems start with a mismatch or a loading issue. The towel may be the wrong size or fold, the roll may be facing the wrong way, or a folded stack may be packed too tightly. Torn paper near the opening can also block the next sheet.
Open the dispenser using its instructions and remove any loose paper you can reach. Check the refill package against the dispenser label, then reload it neatly and test a few pulls. If it still jams, or something inside looks broken, stop using it and contact the supplier or service team. Avoid pulling at parts you can’t reach easily.
If the same dispenser keeps double-feeding, note its model and the refill product code. That small detail can help identify whether the issue is the paper or the dispenser.
Paper towel dispenser-K7604/K7605
The K7604 is a compact wall-mount paper towel dispenser engineered for busy commercial restrooms.
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How can you make refills easier for staff?
Keep a short refill note near the supply area or in your facilities checklist. Include the dispenser model, the right towel type, and a photo of the loading instructions. Staff can then refill each unit the same way, even across multiple restrooms or sites.
For purchasing teams, matching refill types to dispenser models also makes ordering easier. Before standardizing one towel across locations, check that it fits every dispenser in the group. Similar-looking units may take different paper sizes or folds.
If you’re still deciding between paper towels and hand dryers for a washroom, read our comparison of hand-dryer and paper-towel costs and sustainability.
What should you check when choosing or installing a dispenser?
Think about who will refill the unit and how often. Staff need enough room to open the cover, replace the paper, and close it again. The towel type should also be easy to source for the locations where the dispenser will be used. If the project includes several washroom products, our guide to sourcing commercial restroom fixtures from China covers broader purchasing considerations.
TETCH’s paper towel dispenser range includes commercial options such as the wall-mounted K7607. When choosing a model, check the product details and confirm which towel refill it uses. If you’re planning a project or comparing options, contact TETCH with your preferred model, site requirements, and expected quantities.
A smooth refill comes down to three things: use the right paper, follow the dispenser’s loading guide, and test a few pulls before you leave. A little care at refill time helps keep dispensers working for staff and visitors throughout the day.
